Privacy Policy

Privacy Policy
Last Updated: January 1, 2026

Charleston Pilates LLC, doing business as Pilates By Katie (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains what information we collect, how it is used, and the choices you have regarding your information when you interact with our website, forms, email communications, SMS messages, and services (collectively, the “Services”).

By using our Services, you consent to the practices described below.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name
Email address
Phone number
Any information you voluntarily submit through contact forms, booking forms, or workshop registrations

Communication Information

Email and SMS communication preferences
Message history related to customer support, bookings, reminders, or updates

Transactional Information

Purchase details related to classes, workshops, or services
Billing and payment information (processed securely by third-party payment providers)

Technical & Usage Information

IP address
Browser type and device information
Pages visited and time spent on the site
Referring URLs and interaction data

2. How We Use User Data

We use the information collected to:

Respond to inquiries and contact requests
Schedule and manage classes, workshops, and services
Send appointment confirmations, reminders, and service-related updates
Deliver email and SMS communications you have opted into
Improve website functionality and user experience
Analyze engagement and usage trends
Comply with legal and regulatory requirements

We do not use your data for purposes unrelated to Charleston Pilates LLC DBA Pilates By Katie’s services.

3. SMS Opt-In Details

SMS consent is obtained explicitly through website forms, including the contact form located at:
https://pilatesbykatie.com/contact

When you submit your phone number through an opt-in form, you agree to receive SMS messages related to:

Appointment confirmations and reminders
Workshop or class updates
Relevant service-related communications

SMS consent is not a condition of purchase.
Message frequency may vary.
Standard message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP or by contacting us directly.

4. Cookie & Tracking Practices

We use cookies and similar tracking technologies to:

Ensure website functionality
Understand how visitors use our website
Improve performance, content, and navigation

Cookies may collect anonymized usage data such as page views, session duration, and referral sources. You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

5. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

While we take security seriously, no method of electronic transmission or storage is completely secure. By using our Services, you acknowledge and accept this risk.

6. User Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your information
Withdraw consent for email or SMS communications
Opt out of promotional messages at any time

To exercise these rights, please contact us using the information listed below.

7. Mobile Information Sharing Statement

We do not sell, share, or rent mobile phone numbers to third parties.
Your phone number is used solely for communications directly related to Charleston Pilates LLC DBA Pilates By Katie services, including transactional and opted-in messaging.

8. Children’s Privacy

Our Services are intended for individuals aged 13 and older. We do not knowingly collect personal information from children under 13. If such information is discovered, it will be promptly deleted.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services not operated by us. We are not responsible for their content or privacy practices and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our Services constitutes acceptance of the revised policy.

11. Contact Information

If you have questions about this Privacy Policy or your data, please contact:

Charleston Pilates LLC DBA Pilates By Katie
Charleston, South Carolina, USA
Email: hello@pilatesbykatie.com

Contact

Pilates by Katie